Blog

What Do LEGOs and Card Processing Have in Common? (Agility)

What Do LEGOs and Card Processing Have in Common? (Agility)

LEGOs and Card Processing

During a recent interview with McKinsey Quarterly, Citigroup’s Head of Operations and Technology Don Callahan stated that the biggest risk for the financial services industry is “whether it will be able to move fast enough. Are we going be able to think and execute swiftly?” Callahan specifically pointed to the industry’s need for agility. He …

Continue Reading
Driving Engagement Across the Customer Lifecycle

Driving Engagement Across the Customer Lifecycle

Driving Engagement Across the Customer Lifecycle

In payments, cardholder experience and engagement is more important than ever. The high expectations and limited patience of today’s consumers mean that if an experience is not relevant or meaningful, or if it creates too much friction, the customer can simply move on to a better choice. Financial institutions understand this, and they also know …

Continue Reading
Are Frictionless Mobile Payments Right for Issuers?

Are Frictionless Mobile Payments Right for Issuers?

Frictionless Mobile Payments

Black Friday 2016 was an important day for mobile payments. Online shoppers in the United States made $1.2 billion of purchases via their phones and tablets, marking the first billion-dollar mobile shopping day in U.S. history (and a 33 percent increase from the previous year), according to estimates from Adobe. Clearly, mobile payments are growing, …

Continue Reading