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Driving Engagement Across the Customer Lifecycle

Driving Engagement Across the Customer Lifecycle

Driving Engagement Across the Customer Lifecycle

In payments, cardholder experience and engagement is more important than ever. The high expectations and limited patience of today’s consumers mean that if an experience is not relevant or meaningful, or if it creates too much friction, the customer can simply move on to a better choice. Financial institutions understand this, and they also know …

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Are Frictionless Mobile Payments Right for Issuers?

Are Frictionless Mobile Payments Right for Issuers?

Frictionless Mobile Payments

Black Friday 2016 was an important day for mobile payments. Online shoppers in the United States made $1.2 billion of purchases via their phones and tablets, marking the first billion-dollar mobile shopping day in U.S. history (and a 33 percent increase from the previous year), according to estimates from Adobe. Clearly, mobile payments are growing, …

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Innovation at Scale with Agile Processing

Innovation at Scale with Agile Processing

Agile Processing: Innovation at Scale

We’re living in a real-time economy. Innovation is a critical imperative for financial institutions, as evidenced by a study from McKinsey & Co. which suggests that innovation laggards could see up to 35 percent of net profit eroded, while winners may realize a profit upside of 40 percent or more. In terms of payments innovation, …

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