Technology companies are in the business of commercializing their products and services, but in spite of pouring millions of dollars into product development, many innovations are not generating enough revenue. During a recent interview on the Sales Benchmark Index (SBI) podcast, i2c founder and chief...
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During a recent interview with McKinsey Quarterly, Citigroup’s Head of Operations and Technology Don Callahan stated that the biggest risk for the financial services industry is “whether it will be able to move fast enough. Are we going be able to think and execute swiftly?” Callahan...
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In payments, cardholder experience and engagement is more important than ever. The high expectations and limited patience of today’s consumers mean that if an experience is not relevant or meaningful, or if it creates too much friction, the customer can simply move on to a...
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