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Customer Experience and Engagement

Investing in customer engagement innovation pays dividends

Engagement in payments really matters. FIs that focus on consumer engagement and experience strategies are more tuned in to their customers’ needs. The result: They’re able to differentiate their brand and roll out new products and features they say are more successful in market.

37 CE Focused
26 Non-CE Focused

Say their most recent innovation was extremely successful

66 CE Focused
46 Non-CE Focused

Report payments technology as a priority for next three years

70 CE Focused
46 Non-CE Focused

Will focus on digital wallets in the next three years


Customer Experience and Engagement


Top Payments Performers


Areas and Features of Focus for Modern FIs


Payments Focus: Past Vs. Future