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Customer Experience and Engagement

Investing in Customer Engagement Innovation Pays Dividends

Engagement in payments really matters. FIs that focus on consumer engagement and experience strategies are more tuned in to their customers’ needs. The result: They’re able to differentiate their brand and roll out new products and features they say are more successful in market.

  • Non-CE Focused % CE Focused %

    Say their most recent innovation was extremely successful

  • Non-CE Focused % CE Focused %

    Report payments technology as a priority for next three years

  • Non-CE Focused % CE Focused %

    Will focus on digital wallets in the next three years

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