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Commercial and Community Banks and Credit Unions

Taking Cues from Top Performers Can Improve Engagement and Success

These FIs have strong service cultures and deep customer/member relationships. To keep up with larger retail banks and new entrants, they need to tie these core strengths to innovation and engage consumers with compelling payments experiences.

  • Say their IT infrastructure makes it easy to innovate

    Top Performers
    Credit Unions
    Community Banks
    Commercial Banks
  • Plan to focus on consumer engagement innovations

    Top Performers
    Credit Unions
    Community Banks
    Commercial Banks
  • Average payments budget allocated to new product innovation

    Top Performers
    Credit Unions
    Community Banks
    Commercial Banks
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