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Commercial and Community Banks and Credit Unions

Taking cues from top performers can improve engagement and success

These FIs have strong service cultures and deep customer/member relationships. To keep up with larger retail banks and new entrants, they need to tie these core strengths to innovation and engage consumers with compelling payments experiences.


Say their IT infrastructure makes it easy to innovate

47 Top Performers
14 Credit Unions
13 Community Banks
17 Commercial Banks

Plan to focus on consumer engagement innovations

80 Top Performers
48 Credit Unions
43 Community Banks
37 Commercial Banks

Average payments budget allocated to new product innovation

66 Top Performers
32 Credit Unions
28 Community Banks
26 Commercial Banks

The Top Payments Performed Edition


Top Payments Performers


The Making of a Top Payments Performer


Payments Focus: Past Vs. Future