MCP offers a multi-channel, integrated customer support solution designed around your customer service goals and optimized to reduce your overall support costs. The range of available options allow customers to choose support channels that best meet their needs. And by offering numerous self-service support options and having support channels fully integrated on the back-end of your program, MCP positions you to gain efficiencies and reduce costs.
Multi-lingual and fully customized to your specifications, MCP's IVR offers quick, convenient self-service for your customers. All MCP IVRs include call tracing, a tool that helps you identify areas to improve call flow, and can be integrated with your call center operations for efficient call hand off.
For customers who prefer to manage their accounts online, MCP offers desktop web and mobile optimized web channels. These sites offer full transactional capabilities including account transfers, loading, bill payment and more. Through MCP's Content Management System (CMS), you can quickly update site content, branding and features without getting your IT staff involved.
Offer smartphone users access to their accounts and the ability to execute transactions while on the go. MCP's mobile apps are branded to your specifications and support both iOS and Android mobile operating systems. Customers can check balances, transfer funds, enroll in optional services, locate offers and more.
Live customer service in English, Spanish & Portuguese is available 24x7x365 through i2c's PCI compliant call centers. By training agents on the specifics of your product offering and providing them with direct access to MCP, we are able to offer the highest levels of call quality and efficiency. Clients using their own call centers may service customers with MCP's web-based customer service portal or via an API.