Author: Lisa Fugate

Driving Engagement Across the Customer Lifecycle

Driving Engagement Across the Customer Lifecycle

Driving Engagement Across the Customer Lifecycle

In payments, cardholder experience and engagement is more important than ever. The high expectations and limited patience of today’s consumers mean that if an experience is not relevant or meaningful, or if it creates too much friction, the customer can simply move on to a better choice. Financial institutions understand this, and they also know …

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Are Frictionless Mobile Payments Right for Issuers?

Are Frictionless Mobile Payments Right for Issuers?

Frictionless Mobile Payments

Black Friday 2016 was an important day for mobile payments. Online shoppers in the United States made $1.2 billion of purchases via their phones and tablets, marking the first billion-dollar mobile shopping day in U.S. history (and a 33 percent increase from the previous year), according to estimates from Adobe. Clearly, mobile payments are growing, …

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Why a Global SaaS Platform is So Important for Payments Innovation

Why a Global SaaS Platform is So Important for Payments Innovation

Global SaaS Platform Payments Innovation

Recently at Money2020, I had the pleasure of participating in a video interview with Finextra TV, where we discussed the challenges faced by issuers today and the distinct advantages of a global cloud-based payments processing platform model. The software as a services (Saas) model for enterprise B2B software is widely accepted across many industry verticals …

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