Built for supportDesigned for success

Managing card programs shouldn’t slow you down—yet 75% of institutions struggle to find specialized talent. Whether you’re stuck with legacy system constraints or tangled in fragmented tech stacks, i2c’s program management support keeps you focused on growth while we handle the complexity of card program management.

From configuration and validation to customer experience and performance, we take the pressure off your team so you can scale your card programs and engagement campaigns with the confidence of a top-of-wallet provider.

Unleash the power of program support

i2c’s program management support services are built to reduce complexity, accelerate time to market and elevate customer experience. Our experts act as an extension of your team, helping you launch, monitor and optimize programs that drive results.

Analytics

Track KPIs, report on performance, analyze portfolios, uncover cardholder behavior and assess revenue.

Operations

Configure setups, monitor activity, support vital back-office tasks, maintain users and resolve exceptions.

CASE STUDY

Proven performance

i2c automated real-time ATM fee waivers for a global issuer program and helped another program rebuild its communication and data frameworks, turning dormant accounts into active engagement.

Explore Case Studies

12%

Reactivation through real-time alerts and targeted outreach

442.9%

ROI through data-driven engagement

Configure strategy

Curate program parameters to align with business goals and customer expectations across card program types.

Monitor performance

Analyze KPIs like profitability, engagement and customer experience to optimize outcomes from consumer rewards to global commercial card programs.

Manage operations

Oversee daily back-office tasks, KYC/KYB reviews and cross-functional workflows to ensure operational excellence.

Adaptive supportBuilt for any stack

Whether you're stuck with a legacy platform or managing a fragmented modern ecosystem, i2c gives you a team that's responsive to your needs, backed by our next-gen PowerOne unified banking and payments platform that’s engineered to scale. Our modular approach lets you configure, test and iterate programs at your pace.

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Recommend optimizations

Proactively analyze real-time data, KPIs and trends to recommend opportunities and actions for continuous program optimization.

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Report insights

Cut the 184 hours a year teams spend on reporting with actionable analytics that guide strategic decisions and optimize card program management.

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Monitor health

Ensure program stability and performance through continuous oversight and early anomaly detection.

“i2c’s exceptional partnership has exceeded our expectations, consistently going above and beyond with the tools, support and commitment needed to enhance our program operational efficiency. The team is highly responsive and knowledgeable in launching and managing our programs. Their guidance is invaluable to improving our program compliance alignment and customer experience.”
Ajay Garga Senior Vice President of Technology

i2c leads with next-gen program operations and insights

Differentiators
Legacy
Next-Gen
Modern

Configure

Legacy

Changes run through provider staff and change requests

Next-Gen i2c experts define objectives with you, configure products and parameters to your requirements, design escalation and exception handling, and join acceptance testing and tuning - then you change settings yourself in real time.

Co-designed with experts, then client-controlled in real time.

Modern

Real-time self-service, but the client designs it alone

Monitor

Legacy

Real-time fraud alerts; program health left to client dashboards

Next-Gen i2c specialists watch enrollments, activations, approvals and declines, negative balances and funds flow every day, and flag anomalies to you before they hit your program.

Specialists watch full program health and raise issues first.

Modern

Risk and compliance watch only; client must check the rest

Manage

Legacy

Staffed disputes and cardholder care; little beyond them

Next-Gen i2c runs daily operations as an extension of your team - KYC/KYB failures, exceptions, returns, rejected files, card holds, closures, legal requests and tickets.

Full back-office operations in the support tier you choose.

Modern

Automation and tooling; client or partners run operations

Analyze

Legacy

Portfolio advisory, often a separate engagement

Next-Gen i2c specialists align KPIs to your start-up, ramp-up and growth plans, review critical settings and anomalies on a set cadence, and recommend action on outliers.

Dedicated analysts tie KPIs to your plan and recommend actions.

Modern

Raw data and BI tools; analysis is left to the client

Report

Legacy

Mature dashboards and scheduled delivery; little expert review

Next-Gen On-demand and scheduled reports with automated delivery via My Card Place, plus custom reports, monthly expert reviews, KPI dashboards and governance calls via C-Intel.

Self-service reports plus monthly expert reviews and governance.

Modern

Data APIs and files; the client builds the reports

Ready to get expert support?

Let i2c take the complexity off your plate. Partner with us to manage, optimize and scale your card programs with confidence.

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