i2c's AI core drawing on customer service, risk, operations and insights, and acting through detect, decide, act and govern

Your AI revolution begins here

For more than a decade before the industry began talking about AI integration, i2c has been architecting AI into banking and payments not layering it on top.

That foundational thinking defines how generative and agentic AI work together to transform banks, credit unions and fintechs at scale powered by a unified, next-gen platform designed for an intelligent future.

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Silver Stevie Winner — American Business Awards

i2c’s Amir Wain Named 2026 Silver STEVIE® Award Winner as AI Leader of the Year

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Generative AI

Unlocking intelligence across your institution

Generative AI transforms how financial institutions understand customers, manage risk and operate efficiently. i2c embeds generative AI capabilities across the customer journey and back office.

PLAYBOOK: The Future of Generative AI in Banking

Enhance Customer Intelligence & Experience

Supercharge Customer Service with Conversational AI

i2c applies NLP to 100% of regulated calls—enabling 92% first-call resolution and 31-second speed to answer.

Personalized Financial Experiences at Scale

AI models analyze historical data to personalize customer experiences and identify best practices from top performers.

Compliance & Risk Management

Automated compliance monitoring reduces manual audit burden while maintaining essential human oversight.

Accelerate Decision-Making & Operations

AI Fraud Detection — FIs Shift into High-Gear, with Amir Wain, Sam Hamilton and Larry Pruss

Financial Institutions Shift into High-Gear with AI Fraud Detection

Tune in for a powerful discussion on why AI-powered fraud detection is now mission-critical to the success of modern financial Institutions. Join our webinar hosted by industry experts from i2c, Visa and SRM.

Agentic AI

Intelligence that acts

Agentic AI autonomously detects patterns, makes decisions and takes action—all within defined controls and governance frameworks.

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Real-Time Decisioning Within Transactions

Maintain governance and accountability

Ensure actions remain explainable, logged and audited at every stage.

Orchestrate decisions across the full lifecycle

Apply intelligence across authorization, clearing, settlement and disputes through event-driven architecture.

Execute outcomes in real time

Agentic systems execute decisions autonomously within defined controls and governance.

Detect. Decide. Act. All within the transaction window.

Agentic AI embeds intelligence into transaction processing enabling systems to perceive signals, act autonomously and improve continuously.

Autonomous Learning & Adaptation

Self-learning loops continuously improve decisions

Agentic systems learn from every transaction, adapting fraud detection models and routing rules without manual updates.

Agentic AI — What’s Real and What’s Not Heading into 2026, with Amir Wain, Matthew Pearce, Ron Shevlin and Stuart Cook

Agentic AI: What’s real and what’s not

Join this roundtable to learn how AI-powered strategies can help financial institutions and fintechs outpace risk and deliver track-ready solutions.

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  • American Business Awards — Silver Stevie Winner
  • The Digital Banker — Middle East & Africa Innovation Awards 2026
  • Banking Tech Awards USA — Best AI Solution, Risk, Regulation & Compliance (Finalist)
  • PayTech Awards USA 2025 Winner — i2c Transaction Fraud Risk Management Solution
  • MEA Banking Technology Awards

AI INNOVATION

Setting the pace Raising the bar

As AI pioneers, we don’t wait for the banking and payments industry to catch up we push it forward.

Your AI journey begins here

i2c brings two decades of AI expertise embedded in an award-winning unified platform. Deploy generative and agentic AI fast and at scale—with confidence. 

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