We help financial leaders move fast and stay ahead.
Learn about the gap fast-growing companies are navigating and the opportunity it creates for those willing to rethink financial infrastructure for growth.
With i2c’s composable platform, choose what you need and launch at full speed.
i2c actively positioning its leadership at the forefront of the conversation as Agentic AI rapidly moves from concept to tangible implementation.
i2c Named “Overall FinTech Company of the Year” in 2026 FinTech Breakthrough Awards
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Disputes and chargebacks are high-pressure moments. Poor dispute management processes stall momentum, erode trust and drive up costs—with annual chargeback losses projected to reach $100B by 2030. Every unresolved dispute is a brand relationship at risk.
i2c's fully managed dispute & chargeback resolution operations help you stay in control, move fast and protect your brand through streamlined transaction and payment dispute resolution workflows.
Global issuer exposure to disputes and chargebacks reached $33.7B last year alone. Each chargeback costs financial institutions up to $10.32 to process—representing millions in operational overhead.
i2c’s next-gen PowerOne unified banking and payments platform supports end-to-end chargeback reconciliation with full visibility into dispute status throughout the lifecycle.
It’s time to focus on growth, not firefighting. Our integrated tools and automated workflows reduce manual effort and improve outcomes, helping you minimize friction, maximize recovery and ensure compliance.
Intake, investigation, communications, compliance and recovery.
Proprietary platform automates adjudication, credit issuance and correspondence.
Embedded controls and automated monitoring ensure regulatory alignment.
CASE STUDY
i2c enabled a Latin American financial institution to achieve a strong fraud dispute win rate while minimizing issuer losses, and helped a North American card issuer program significantly outperform industry benchmarks in merchant dispute win rates.
90%
Fraud dispute win rate
Only 10% of losses assumed by issuer
98%
Merchant dispute win rates
Significantly outperforms industry benchmarks
Disputes are complex. i2c simplifies every step with a fully integrated, rules-based system that adapts to your program and scales with your growth. Our disputes case management platform supports end-to-end chargeback reconciliation and provides visibility into chargeback status throughout the lifecycle.
Acceptance of disputes 24/7 via mobile, web, live agent, API or portal.
Built-in monitoring, QA and audit tools help ensure 100% compliance.
Scorecards, real-time case updates and scheduled reports keep teams and customers informed.
Automated chargeback filing, provisional credits and representment reduce manual effort and speed resolution.
Intake
Manual, fragmented intake
Every channel feeds one real-time dispute workflow.
Intake handled in external systems
Investigation
Slow, multi-system investigations
Integrated case management keeps evidence rule-ready.
No native investigation tools
Communication
Manual, siloed dispute updates
Real-time updates triggered at every dispute stage.
Separate dispute tools required
Recovery
Multi-system recovery execution
Chargebacks and credits executed natively, in real time.
Relies on partners and manual work
Compliance
Rigid, process-bound compliance
Rules, timelines and audit controls built into every workflow.
Compliance pushed to clients and external systems
Whether you're launching a new program or upgrading legacy operations, i2c’s dispute services flex to fit your needs. Disputes reconciliation is embedded into every workflow, ensuring accuracy and consistency across chargeback dispute cases.
Tailor workflows, SLAs and escalation paths to your business model.
Align with card network requirements from day one.
Optimize performance through investigation, escalations and resolution.
Disputes and communications stored for two years.
“i2c's Disputes team has been an invaluable partner… Their expertise, responsiveness and collaborative approach provided steady guidance to navigate evolving requirements.”
