We help financial leaders move fast and stay ahead.
Learn about the gap fast-growing companies are navigating and the opportunity it creates for those willing to rethink financial infrastructure for growth.
With i2c’s composable platform, choose what you need and launch at full speed.
i2c actively positioning its leadership at the forefront of the conversation as Agentic AI rapidly moves from concept to tangible implementation.
i2c Named “Overall FinTech Company of the Year” in 2026 FinTech Breakthrough Awards
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For financial institutions and fintechs, customer care isn't just a support function—it's a strategic differentiator. Yet fragmented or outsourced contact centers slow resolution, increase risk and erode trust. The cost is real: poor customer experiences put nearly $3 trillion in global sales at risk.
At i2c, we don't outsource. We don't silo. Our customer care team is fully in-house, trained on your products, aligned with your platform and optimized for performance. Every agent is equipped with real-time customer data, omnichannel history and AI-powered tools to deliver fast, personalized and compliant support.
Whether you’re supporting one product or a global portfolio, i2c’s customer care adapts to your needs. With 92% first-call resolution vs. a 70% benchmark, 90% IVR containment and an average speed to answer of 31 seconds, we support over 1.5M active accounts and can help you outperform industry benchmarks and elevate customer satisfaction.
Provide 24/7 live agent support
Serve customers across all time zones in five native languages.
Engage customers across channels
Connect phone, IVR, chat, web, mobile app and email in one servicing experience.
Expand with global reach
Service customers from operations centers in the U.S., Canada and Pakistan.
Choose flexible service models
Select onshore, nearshore or offshore options with flexible staffing and AI support.
CASE STUDY
A leading North American issuer needed to scale customer care efficiently while keeping service quality consistent during peak demand. i2c delivered high-volume servicing with a flexible operating model and agentic AI.
450K+
Monthly CSR calls
High-volume servicing at scale
90%+
First-call resolution
Improved efficiency and service quality
i2c combines proprietary IVR, customer intelligence and agentic AI to route, authenticate and resolve inquiries more efficiently to ensure every call gets where it needs to go—fast. Intelligent routing, customizable flows and branded messaging create a smooth experience from first contact to final resolution.
Tailored to your program and brand.
Direct calls to trained agents based on issue type.
Reduce wait times and keep abandonment at 2% vs. a 5% benchmark.
Resolve more inquiries through IVR, cardholder portals, mobile apps and FAQs—with 90% IVR containment vs. a 70% benchmark.
“i2c's contact center does a great job handling customer issues quickly and professionally across multiple prepaid programs we offer to our retail, corporate and institutional customers. They are impressive at effectively de-escalating situations and turning them into positive experiences for our customers.”
At i2c, we don’t just answer calls—we analyze them. AI-powered call quality monitoring and NLP-driven analysis deliver near-100% coverage across regulated interactions to monitor quality, detect fraud and optimize agent training across customer care operations.
Evaluate agent performance, compliance and customer experience.
Calibrate and continuously improve customer care operations.
Track call volume, first-call resolution and service levels.
Use our self-service admin portal for recordings, timestamps and caller data.
Multi-faceted Integrated Care
Labor-heavy care; data and resolution split across systems
Automation and self-service in one platform cut cost-to-serve.
Leaner servicing, but run through external layers
Advanced Agent Support
AI applied only after the event
AI acts inside live interactions to drive instant resolution.
AI assists, but agents still execute
Superior Quality Assurance
Consistent quality, but slow reconciliation across systems
Agents see full customer context in one system of record.
Faster servicing with incomplete customer context
Integrated Compliance
Governance in place, but spread across fragmented controls
Auditable controls embedded in every interaction.
Compliance gaps where systems and controls disconnect
i2c's contact centers operate in a secure, white-space environment with diskless terminals, encrypted data and 24/7 surveillance. Agents receive ongoing compliance training and operate under strict access controls, with consistent, auditable policies enforced in real time on our next-gen PowerOne unified banking and payments platform.
Encrypt and store data in U.S.-based data centers.
Require smart card login for every agent.
Limit agent views to approved, masked data.
Prevent terminals from storing or exporting information.
