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Serena Smith

Serena Smith

Chief Client Officer

As Chief Client Officer, Serena is responsible for building and operating an efficient and scalable, world-class global account management organization. Serena brings over 20 years of experience and expertise in financial services.

Prior to joining i2c, Serena headed Financial Services at RealPage, the largest technology platform servicing the real estate industry. Before RealPage, she served as executive vice president and head of Global Treasury Management & Payment Strategy at Texas Capital Bank, and prior to that, she served as division executive of International Banking & Payments at FIS. Each of these roles included business and financial responsibility for the real time payments and enterprise payments product line.

Throughout her career, Serena has played key roles in P&L management, product development, sales, and service delivery. She has been honored for her contributions to the payments sector, including the 2019 Women in Payments USA award, 2018 American Business Maverick of the Year award, and the 2017 PaymentsSource 25 Most Influential Women in Payments, to name a few. Serena has spoken at numerous payments conferences, has been interviewed by globally-recognized industry publications, served as a member of or chaired a number of highly-regarded payments committees and has written a variety of payments blogs.

Dedicated to making a difference in people’s lives, Serena works with various community organizations such as Leukemia & Lymphoma Society as she is a stage IV blood cancer survivor who personally raised more than $250,000 through sharing her story.