We help financial leaders move fast and stay ahead.
i2c’s agile platform helps FIs and fintechs go from idea to market—fast.
With i2c’s composable platform, choose what you need and launch at full speed.
Our seasoned leaders drive innovation with purpose, precision and deep industry insight.
Disputes and chargebacks are high-pressure moments. Poor dispute management system processes stall momentum, erode trust and drive up costs. With 77% of consumers reporting unrecognized charges on their statements, the stakes are rising—and so is the volume. i2c’s fully managed dispute operations help you stay in control, move fast and protect your brand through streamlined chargeback dispute and payment dispute resolution workflows.
Each chargeback costs financial institutions $9.08 to $10.32 to process on average, with many U.S. issuers needing to hire one full-time employee for every $13,000–$14,000 in annual cardholder disputes—representing millions in operational overhead.
i2c’s dispute and chargeback services are designed to minimize friction, maximize recovery and ensure compliance—so you can focus on growth, not firefighting.
i2c’s integrated chargeback reconciliation tools and automated workflows help reduce manual effort and improve outcomes.
Intake, investigation, communications, compliance and recovery.
Proprietary platform automates adjudication, credit issuance and correspondence.
Expertise including embedded controls and automated monitoring ensure regulatory alignment.
Among the best in the industry.
Disputes are complex. i2c simplifies every step with a fully integrated, rules-based system that adapts to your program and scales with your growth. Our dispute management system supports real-time chargeback status updates and payment dispute resolution across channels.
Acceptance of disputes via mobile, web, live agent, API or portal.
Built-in monitoring, QA and audit tools ensure accuracy.
Scorecards and scheduled reports provide operational insights.
Automated actions reduce manual effort and speed resolution.
Whether you're launching a new program or upgrading legacy operations, i2c’s dispute services flex to fit your needs. Disputes reconciliation is embedded into every workflow, ensuring accuracy and consistency across chargeback dispute cases.
Tailor workflows to your business model.
Align with card network requirements from day one.
Investigate, escalate and optimize performance.
Disputes and communications stored for two years.
