We help financial leaders move fast and stay ahead.
i2c’s agile platform helps FIs and fintechs go from idea to market—fast.
With i2c’s composable platform, choose what you need and launch at full speed.
Our seasoned leaders drive innovation with purpose, precision and deep industry insight.
For banks, customer service isn’t just a support function—it’s a strategic differentiator. Yet many financial institutions still rely on fragmented or outsourced contact centers that slow resolution, increase risk and erode trust. The result? Poor customer experiences are projected to cost businesses $3.8 trillion globally in 2025, with banks among the most scrutinized sectors.
At i2c, we don’t outsource. We don’t silo. Our contact center is fully in-house, trained on your products, aligned with your platform and optimized for performance. Every agent is equipped with real-time customer data, omnichannel history and AI-powered tools to deliver fast, personalized and compliant support.
Whether you’re supporting one product or a global portfolio, i2c’s contact center adapts to your needs. With 92% first-call resolution, 90% IVR containment and an average speed to answer of 31 seconds, we help you outperform industry benchmarks and elevate customer satisfaction.
Provide 24/7 live agent support
Available across all time zones and five native languages
Engage customers across channels
Phone, email, web, mobile and chat (in development)
Expand with global reach
Three operations centers across the U.S., Canada and Pakistan
Choose flexible service models
Onshore, nearshore and offshore options to fit your strategy
i2c’s proprietary IVR and ACD systems ensure every call gets where it needs to go—fast. Intelligent routing, customizable flows and branded messaging create a smooth experience from first contact to final resolution.
Tailored to your program and brand
Direct calls to trained agents based on issue type
Reduce wait times and improve engagement
Cardholder portals, mobile apps and FAQs
AI-powered contact centers are becoming the industry standard, helping banks reduce call times, improve satisfaction and deliver consistent service across every channel. At i2c, we don’t just answer calls—we analyze them. i2c applies NLP and AI to 100% of regulated calls and 100% of English-language calls to monitor quality, detect fraud and optimize training.
Evaluate agent performance and customer experience.
Identify trends and improve outcomes.
Track call volume, resolution rates and service levels.
Use our self-service admin portal for recordings, timestamps and caller data.
i2c’s contact centers operate in a secure, white-space environment with diskless terminals, encrypted data and 24/7 surveillance. Agents receive ongoing compliance training and operate under strict access controls to protect sensitive customer information.
Data encrypted and stored in US-based data centers
Smart card login for all agents
Agents see only what’s approved and masked
Terminals cannot store or export information
