Fast answersFrictionless service

For banks, customer service isn’t just a support function—it’s a strategic differentiator. Yet many financial institutions still rely on fragmented or outsourced contact centers that slow resolution, increase risk and erode trust. The result? Poor customer experiences are projected to cost businesses $3.8 trillion globally in 2025, with banks among the most scrutinized sectors.

At i2c, we don’t outsource. We don’t silo. Our contact center is fully in-house, trained on your products, aligned with your platform and optimized for performance. Every agent is equipped with real-time customer data, omnichannel history and AI-powered tools to deliver fast, personalized and compliant support.

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Built for scale
Tuned for experience

Whether you’re supporting one product or a global portfolio, i2c’s contact center adapts to your
needs. With 92% first-call resolution, 90% IVR containment and an average speed to answer of 31
seconds, we help you outperform industry benchmarks and elevate customer satisfaction.

Built for scale
Tuned for experience

Whether you’re supporting one product or a global portfolio, i2c’s contact center adapts to
your
needs. With 92% first-call resolution, 90% IVR containment and an average speed to answer of
31
seconds, we help you outperform industry benchmarks and elevate customer satisfaction.

Provide 24/7 live agent support

Available across all time zones and five native languages

Engage customers across channels

Phone, email, web, mobile and chat (in development)

Expand with global reach

Three operations centers across the U.S., Canada and Pakistan

Choose flexible service models

Onshore, nearshore and offshore options to fit your strategy

Smart routing
Seamless resolution

i2c’s proprietary IVR and ACD systems ensure every call gets where it needs to go—fast.
Intelligent routing, customizable flows and branded messaging create a smooth experience
from first contact to final resolution.

Smart routing
Seamless resolution

i2c’s proprietary IVR and ACD systems ensure every call gets where it needs to
go—fast.
Intelligent routing, customizable flows and branded messaging create a smooth
experience
from first contact to final resolution.

Design custom call flows

Tailored to your program and brand

Route with precision

Direct calls to trained agents based on issue type

Offer callback and outbound options

Reduce wait times and improve
engagement

Empower with self-service tools

Cardholder portals, mobile apps and FAQs

Analyze every call
Improve every outcome

AI-powered contact centers are becoming the industry standard, helping banks reduce call
times, improve satisfaction and deliver consistent service across every channel. At i2c,
we don’t just answer calls—we analyze them. i2c applies NLP and AI to 100% of regulated
calls and 100% of English-language calls to monitor quality, detect fraud and optimize
training.

Score calls against 15 KPIs

Evaluate agent performance and customer experience.
Deliver monthly reporting and calibration

Identify trends and improve outcomes.
Monitor real-time dashboards

Track call volume, resolution rates and service levels.
Access insights anytime

Use our self-service admin portal for recordings, timestamps and caller data.

Secure every interactionProtect your brand

i2c’s contact centers operate in a secure, white-space environment with diskless terminals, encrypted data and 24/7 surveillance. Agents receive ongoing compliance training and operate under strict access controls to protect sensitive customer information.