We help financial leaders move fast and stay ahead.
Learn about the gap fast-growing companies are navigating and the opportunity it creates for those willing to rethink financial infrastructure for growth.
With i2c’s composable platform, choose what you need and launch at full speed.
i2c actively positioning its leadership at the forefront of the conversation as Agentic AI rapidly moves from concept to tangible implementation.
i2c Named “Overall FinTech Company of the Year” in 2026 FinTech Breakthrough Awards
For banks, customer service isn't just a support function—it's a strategic differentiator. Yet fragmented or outsourced contact centers slow resolution, increase risk and erode trust. The cost is real: poor customer experiences will put nearly $3 trillion in global sales at risk in 2026.
At i2c, we don't outsource. We don't silo. Our contact center is fully in-house, trained on your products, aligned with your platform and optimized for performance. Every agent is equipped with real-time customer data, omnichannel history and AI-powered tools to deliver fast, personalized and compliant support.
Whether you’re supporting one product or a global portfolio, our contact center adapts to your needs. With >92% first-call resolution, >90% IVR containment and 93.9% of calls answered within 2 minutes, i2c helps you outperform industry benchmarks and elevate customer satisfaction.
Whether you’re supporting one product or a global portfolio, i2c’s customer care adapts to your needs. With 92% first-call resolution, 90% IVR containment and an average speed to answer of 31 seconds, we help you outperform industry benchmarks and elevate customer satisfaction.
Provide 24/7 live agent support
Available across all time zones and five native languages
Engage customers across channels
Phone, email, web, mobile and chat (in development)
Expand with global reach
Three operations centers across the U.S., Canada and Pakistan
Choose flexible service models
Onshore, nearshore and offshore options to fit your strategy
i2c’s proprietary IVR and ACD systems ensure every call gets where it needs to go—fast. Intelligent routing, customizable flows and branded messaging create a smooth experience from first contact to final resolution.
Tailored to your program and brand
Direct calls to trained agents based on issue type
Reduce wait times and improve engagement
Cardholder portals, mobile apps and FAQs
AI-powered customer cares are becoming the industry standard, helping banks reduce call times, improve satisfaction and deliver consistent service across every channel. At i2c, we don’t just answer calls—we analyze them. i2c applies NLP and AI to 100% of regulated calls and 100% of English-language calls to monitor quality, detect fraud and optimize training.
Evaluate agent performance and customer experience.
Identify trends and improve outcomes.
Track call volume, resolution rates and service levels.
Use our self-service admin portal for recordings, timestamps and caller data.
i2c’s customer cares operate in a secure, white-space environment with diskless terminals, encrypted data and 24/7 surveillance. Agents receive ongoing compliance training and operate under strict access controls to protect sensitive customer information.
Data encrypted and stored in US-based data centers
Smart card login for all agents
Agents see only what’s approved and masked
Terminals cannot store or export information
