Digitizing Security: Reducing Cost & Friction Simultaneously

Managed services case studies

Business Situation

What was the client solving for?

The client’s legacy PIN mailer workflow

Supply chain misalignment

Plastic cards and paper PIN mailers came from different global vendors, creating synchronization problems and 6-10 week delays in available stock.
Unexpected costs

Producing the paper PIN mailer was 40% more expensive than the card itself.
Customer friction

Customers forgot mailed PINs or struggled to find ATMs to reset them, leading to high decline rates tied to “Incorrect PIN” errors.

What we did to satisfy the need?

We replaced the slow, expensive physical

In-app integration

Built a secure “PIN Reveal & Set” feature directly within the mobile app using i2c APIs.
Eliminated physical mailers

Removed paper PIN mailers entirely, freeing card delivery from security credential logistics.
Instant customer control

Customers can now view or set their PIN the moment they receive their card—no waiting, no terminals, no confusion.

What impact did we make?

Significant cost savings

Eliminated the priciest part of the welcome kit and improved unit economics instantly.
Near-zero PIN errors

“Incorrect PIN” declines dropped to almost zero after moving to digital delivery.
Faster speed to market

Removed the 6-10 week supply chain delay, ensuring cards are always ready for immediate issuance.
Modern, seamless onboarding

Transformed a multi-week process into a simple, instant, self-service mobile experience.