Head of Global Client Success
As Head of Global Client Success, Tracy is responsible for leading account management, program management and advisory services to help clients grow their business and deliver bottom-line revenue and profitability.
A 20+ year payments and client services veteran, Seng served 15 years at Wells Fargo as SVP, Segment Business Leader Account Management and Industry Relations. Seng helped grow ecommerce payments to the second highest ranking in the industry for Card-Not-Present volume, created differentiated customer solutions and consistently received best in class customer satisfaction scores. Under her leadership at Wells Fargo, she and her account management team won Stevie awards in 2018 and 2019, as well as the 2020 People’s Choice Stevie Award for Customer Service Department of the Year.Back to Team