i2c Appoints Payments Industry Veteran to Lead Global Operations
Jean Douchey Brings Expertise Running Large Operations for Payments Services Providers
REDWOOD CITY, Calif. – June 20, 2017 – i2c, a global provider of smarter payments and integrated commerce solutions, today announced that it has appointed Jean Douchey as senior vice president of Operations. Ms. Douchey will oversee global operations, including contact centers, fraud, disputes, and third-party partner relationships, and will be responsible for ensuring the effective delivery of high-quality services for i2c customers. Ms. Douchey will report directly to Chief Executive Officer Amir Wain.
“i2c’s business continues to grow, and we are scaling our operations as part of our long-term strategy and commitment to our customers to deliver outstanding products and services,” said i2c CEO Amir Wain. “Jean has deep experience and a proven track record of balancing operational excellence and high client expectations. I am excited to have her on my executive team and look forward to working with her on our path to $1 billion in revenue.”
Ms. Douchey has over 25 years of experience running large operations in the payments industry at First Data Corporation. Prior to i2c, she was vice president of global service delivery and managed multiple large contact centers in North America and in three international locations. Ms. Douchey has extensive experience leading client services, portfolio conversions, implementations, and plastic manufacturing organizations for large credit, debit, and government clients, and has managed client relationships in both the debit and credit space.
“i2c’s payments processing technology truly has no peer in our industry, and I am thrilled to have the opportunity to marry world-class operations with best-in-class technology to meet the growing needs of our customers,” said Ms. Douchey. “It is a winning combination, and I look forward to advancing the success of our customers and our business with operational excellence.”
About i2c Inc.
From its Silicon Valley headquarters, i2c provides smarter payments and integrated commerce solutions that financial institutions, corporations, brands, and governments around the world rely on to deliver high impact, personalized experiences today’s consumers expect. i2c’s single, global cloud-based platform supports virtually any card payment program in plastic, virtual, or mobile form. Our customers use the i2c Agile Processing platform to deliver profitable credit, debit, and prepaid solutions that meet the highly-differentiated needs of cardholders in 216 countries and territories. For more information, visit www.i2cinc.com.
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