i2c Inc. Expands Services with Contact Center in Panama
Redwood City, CA– October 6, 2009–i2c Inc., an innovative provider of prepaid card processing and payment solutions, has expanded its operations with the launch of its contact center in Panama City, Panama.
The launch of i2c’s Panama contact center in early September is part of i2c’s continued expansion into the Latin American and Caribbean (LAC) region, where, together with its clients and partners, i2c is capitalizing on the growing opportunities for prepaid in the region. The Panama contact center handles inbound calls from both Latin American countries and the United States and is staffed with experienced customer-service agents trilingual in Spanish, Portuguese, and English.
“Since its founding, i2c has been committed to providing excellent customer care and the highest quality of service to its clients,” said Jon Round, senior vice president, general manager prepaid. “Many of our clients are deploying prepaid programs that are multilingual, and i2c is ready to provide the customer support and services our clients need to be successful. The launch of our contact center in Panama further strengthens our commitment to provide the best service to our global clientele.”
About i2c inc.
i2c Inc. is an experienced and trusted payments solution provider that helps card issuers and program managers deliver profitable prepaid programs. With My Card Place (MCP), i2c’s flexible, feature-rich, Prepaid2.0-ready processing platform, clients have complete control of their programs in real time. With its value-added services, rewards and loyalty options, cardholder communication tools, and extensive analytics, MCP empowers clients to increase revenues, improve efficiency, reduce costs, and build a loyal cardholder base. i2c enables clients to launch new products faster, tailor programs for specific segments, and offer a variety of vertical solutions.
i2c holds ISO 27001-2005, CMMI, ISO 9001, PCI-DSS, and SAS70 certifications. i2c has headquarters in Redwood City, California, and more than 350 employees and five sales and support offices worldwide. Its customer support provides 24x7x365 service to its clients, which include companies in North America, Latin America, the Middle East, Asia Pacific, and Europe. For more information, please visit moodle.i2cinc.com/i2cinc.
Monika Jerabek, Manager of Marketing and Communications
Telephone: 650.593.5400, ext. 5017