Engagement & Loyalty


Messaging

Send customers personalized communications via mobile text, email, IVR or the web. Push out alerts or announcements based on their preferences or allow them to message you with requests for account information and additional services. We offer configurable, multi-lingual messaging options to meet your account servicing, marketing and compliance needs.


Campaign Management

Streamline account administration and execute targeted marketing campaigns with our integrated campaign management tool. Segment your customer base and deliver personalized, real-time communications to them. The ability to target offers & rewards or automatically trigger specific communications in response to real-time events makes this a powerful tool for improving program profitability and customer experience.


Digital Offers & Rewards

Our digital offer and rewards features give your product extra value in the minds of customers. Encourage them to use your product by linking offers to their accounts digitally and enabling quick, seamless redemption. Or create your own loyalty program that rewards customers for using your product or performing desired behaviors.


Bill Payment

Connect to over 6000 billers to allow customers to pay bills conveniently from their accounts. Customers can pay bills via SMS text, IVR, mobile app, mobile website and desktop website. For customers without a separate bank account, this feature saves time and helps with financial management.

 


 

More MCP Features


Processing

Configure & rapidly deploy programs globally through a user-defined interface. Maximize your profitability with advanced fraud mitigation and on-demand reporting & analytics.

Sales & Enrollment

Whether you market your product online or via a call center, walk-in location or channel partner arrangement, we have the tools you need to manage sales and sign-ups.

Customer Support

Provide top-notch service to your customers with our multi-channel support options. Gain efficiencies and reduce costs with support offerings tailored to your program.