Loyalty


 

Take customer engagement to the next level with personalized, event-triggered offers, rewards & communications.

i2c Engage is a loyalty and marketing platform that allows you to create dynamic campaigns for each stage of the customer life-cycle. By processing real-time data on your customers’ transactions, behaviors and locations, it provides you with the essential contextual information needed to get the right communication to the right person at the right time via the right channel.

 

Key Features

Campaign Creation

Create and execute a range of marketing campaigns. Personalized messaging, account credits, incentives, rewards or offers – i2c Engage handles it all.

Targeting

Capture the behaviors, goals, environments, needs and attitudes of your customers based on a variety of data points. Always deliver the right message or offer to the right customer.

Delivery & Redemption

Reach customers through a variety of channels whether app, SMS, email or voice. Make it easy for them to redeem your offers and specify preferences.

Campaign Management

Execute campaigns with little to no effort with i2c Engage’s event-triggering capabilities and real-time access to rich data such as customer purchases, locations and offer redemptions.

 

Enabling Valuable Long Term Customer Relationships with i2c Engage

It’s long been an industry problem. Just how do you create and nurture long-term relationships with customers when you may not even have their name and address? While prepaid customers enjoy the simplicity and freedom of no commitments or contracts, you as the program provider would like to be able to market to them in some way and leverage your acquisition costs for profitability.

 
 
Personalize

Personalize

After expending significant time and money to attract profitable customers, having the ability to engage and ultimately retain them is essential to getting a return on your investment. Identify and target consumer segments in new, smart ways and execute a myriad of personalized loyalty campaigns utilizing real-time.

Create Loyalty

Create Loyalty

Increase spend, provide customer value and create stickiness with digital coupons. Send personalized marketing, account and customer service messages to targeted customer segments. Or perhaps target offers based on customer-specified preferences, demographic data or payment transactions and purchase transactions.

Gain Insight

Gain Insight

We see transaction-level data in real-time so you can employ it as a “trigger” in loyalty campaigns. This insight allows you to create loyalty and marketing programs never before possible. Use our loyalty capabilities as an integrated solution or use them as a stand alone loyalty solution integrated with other systems and data sources

Create Value

Create Value

With a broad spectrum of customer engagement opportunities and capabilities, take advantage of merchant-funded rewards and digital coupons or utilize us as a full-blown loyalty platform with integrated mobile communication tools. We have everything you need to create consumer value and stickiness in one, integrated cloud based platform.