A well-conceived stored value solution is fundamental for success. i2c provides a team of professional consultants who assist by analyzing functional, technical, operational, and financial requirements of your business. We start by defining and understanding the business issues. With an attention to detail, our team of business and technical consultants undertakes requirements analysis, needs assessments and strategic planning.
Our Consulting Services, deliver solutions that help you operate more efficiently, solve complex card program problems, and establish a strategic advantage in the Stored Value market. Our consulting services are split into four distinct areas: |
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| Card Marketing |
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Customer needs and marketing analyses |
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Customer segmentation |
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Product development and positioning |
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Leveraging of new technologies |
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Managing customer relationships and retaining customers |
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Card design, manufacturing, embossing and fulfillment |
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| Card Risk Management |
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Segmenting consumers according to their risk-related behavior |
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Designing products and services which have an acceptable level of risk |
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Risk management considerations and criteria for recruiting new cardholders |
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Risk management considerations for recruiting new merchant accounts |
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Fraud prevention & control |
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Risk management of processing and authorizing transactions |
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Trends in fraudulent activity |
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The role of new technologies in identifying and minimizing the incidence of fraud |
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| Card Operations |
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Card setup and maintenance |
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Different options for structuring and organizing a cards business |
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Critical functions within an issuing business and an acquiring business |
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Methodologies and procedures relating to customer service |
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Technology in managing a card business |
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Banking and Processing Relationships |
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Operations and systems including risk management and transaction processing |
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Managing merchant accounts |
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| Card Business Performance |
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Card Strategy and Business Planning |
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Design and development of card programs |
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Financial analysis and Key Performance Indicators (KPIs) |
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Segmentation of cardholders according to their profitability |
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Evaluating cost and revenue performance |
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Customer acquisition and retention strategies |
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New technology developments and emerging payment systems |
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| Card Programs are becoming increasingly dependent on information technology. Yet, many companies are unable to ensure the reliability, performance and security of their IT operations. In the increasingly competitive stored value environment, organizations must focus on their core businesses and tighten their operating budgets. They cannot tolerate program downtime or the added costs of keeping programs up and running. I2c’s consulting services better align IT to support your business objectives and needs. |
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