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Client Support |
i2c prides itself on its dedication to excellence, not only in developing premier electronic transaction processing systems with flawless deployment but also in delivering exceptional client support. By assessing the unique requirements of our clients, we are able to offer flexibility across all aspects of our Support Services proposition and we do not consider Support Services as a ‘break-fix’ responsibility. Our focus remains on ensuring the technology remains aligned to the ever-changing business environment and that you are deriving maximum value from our solutions. |
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| There are two key objectives that underpin the i2c Service Management philosophy: |
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To align the services with the current and future needs of the Client and its CardHolders |
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To improve the quality of the services delivered to the Client and its CardHolders. |
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| 24x7x365 |
i2c’s Client Support is a 24x7x365 global operation. Customers with a valid support contract & current software maintenance agreement may open a call ticket with a phone call, e-mail or through our Online Call Tracking System on the web.
When you contact the Client Support, a call ticket will be opened to resolve any technical problems, answer questions regarding the use of i2c products and services, compatibility issues or to facilitate a change request.
The portfolio of services provided gives you the security that your technology is maintained to the highest standard with no disruption to the day-to-day running of your business.
For more than a decade, it has been this focus that has allowed us to achieve synergistic partnerships with all our clients.
i2c maintains and improves the quality of the services delivered, while ensuring that business opportunities are not hampered through lack of efficient technology management. It is through the correct combination of People, Processes and Products that effective management of systems is achieved. |
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