| Managed Card Program |
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C3's card management module makes creating and managing cards a simple, yet effective task.
By enabling the independent configuration of card parameters, tailored products and services can be rapidly and easily launched.
C3’s easy to use format is designed for intuitive interaction, and requires significantly less training than other card programs. |
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Cut the time from inception of a new service to rollout, as well as reduce costs and increase revenues. |
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Evolve new programs and bring new services to market more efficiently. |
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Faster time-to-market means a shorter time-to-revenue. |
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There is no software to install or hardware to purchase. |
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Access to the Internet and a standard Web browser are the only requirements. |
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Reduced development and deployment costs |
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Increased ROI |
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Increased Business Control |
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Increased Profitability |
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Increased Differentiation |
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Increased Speed to Market |
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Decreased Costs |
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| Card Program Definition |
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As you look for new ways to take advantage of Prepaid Cards, rely on solutions from i2c to help you create, manage, and optimize your card program.
C3’s interface allows direct, straightforward data entry and evaluation through its tabular interface and easy-to-use drop-down menus. |
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If income sources are diverse, the flattening of revenue and profits from one source will not effect the total income. |
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By offering your customers a wide portfolio of up-to-date services and products, you can gain a stronger market position and differentiation from the competition. |
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| Card Services Definition |
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| C3 offers the ability to customize over 125 service parameters, in terms of a set dollar rate, percentage or a combination of both. |
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Tailor the program to suit the target niche or demographic. |
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Build increased customer loyalty by offering demographic targeted services, while creating multiple revenue streams. |
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| Fraud Protection Suite |
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C3’s Fraud Protection Suite enables you to be notified of suspicious activity on your cardholder’s accounts, or to reject transactions based on volume and dollar thresholds.
C3’s numerous and effective customizable fraud filters identify and track suspicious transactions. |
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The Fraud Protection Suite excels in identifying potentially fraudulent card transactions before they impact your cardholder and your business. |
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Balancing fraud prevention and card transaction revenues is a precarious and laborious task for any business to manage. |
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| MCC Settings and Privileges |
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C3 features a wealth of customized parameters and services that put you in control of spending limits, authorization rules and merchant selections.
C3 allows companies to pre-authorize an amount 'on hold' and unavailable for spending, in order to ensure that the company will be paid. |
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MCP allows any degree of spend control that is required and efficiently monitors and controls spending at the cardholder level. |
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Crude MCC blocking will actually hinder not help – so a sophisticated blocking mechanism is essential. |
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Merchant Category Codes (MCCs), are critical in enhancing spending controls- e.g. company expenses |
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| Multi-Channel Alerts and
Notifications |
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| Automatic notifications can be generated by the system to alert cardholders of conditions such as low card balances, posted debits or credits, general alerts from the card program owner, or generic messages sent as reminders. |
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Our Alerts & Notifications Solutions help you send clear and compelling business communications to build customer loyalty, reduce costs and increase revenues. |
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From welcome calls to retention programs, customer support and payment reminders, our Alerts & Notifications solutions make new modes of communication available to companies that need to reduce costs and improve card holder relationships. |
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| Card Program Coupons |
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| As an excellent strategic tool, coupons can offer a promotional discount to incentivise consumers to your card program, rather than eroding long-term margins and undermining your product or category. |
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Coupons can be used to implement creative and flexible marketing programs |
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Increased Product Differentiation |
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Introduce new products |
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Draws attention to the card program |
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Cushion impact of price increase |
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Shape consumer behavior |
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| Value Added Services |
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Value-added services are simply services offered to a cardholder that add some intrinsic value to their card.
Value-added services are distinct from the basic stored value card in that that they are designed to help customers derive additional value and benefit. |
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Ability to attract new subscribers by offering a differentiated and demographically attractive proposition |
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Enhanced Image by offering a unique and tailored service |
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Reduced customer churn by increasing the “stickiness” of the card |
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| Sales Channel Management |
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Managing multi-tiered sales channels and tracking commissions, are two of the most daunting tasks associated with card program management. Sales channel and commission management software is essential in reducing the administration burden of processing the commission payments.
C3 provides monitoring and reporting, relieving your staff from the burdens of answering questions about variable compensation and increasing employee or partner satisfaction. |
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C3’s Sales Channel module responds provides an extremely flexible and comprehensive tool to define the complete commission structure for each card program. |
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Stakeholders are identified in a tree hierarchy along with the services and rates for which they are earning commissions. |
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Any number of stakeholders, in any hierarchy, can be added to a sales policy. |
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Each stakeholder is given secure access to sales information and commission details based on the user role assigned |
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| Reporting and Analytics |
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C3’s real-time, web-based reporting module provides access to a variety of reports, including transaction summary, card account and commission details, cardholder activity, chargebacks/disputes, fee history, funding and fraud details.
Reports can be generated in a number of formats, such as PDF, XML, Excel, Word, CSV, HTLM, and Java.
You can’t improve a process that can’t be measured. |
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Web-based dashboard manages transaction activity data from across the card program. |
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Using graphical indicators and charts to facilitate at-a-glance business monitoring, and reporting of real-time KPIs, users can perform in-depth analysis of business performance. |
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The Dashboard provides a full set of visualization tools for report viewing and creation, ad-hoc query and analysis, drilling, and broadcasting. |
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Dashboard allows managers to compare real-time transactional data with historical performance and executives to manage their business with cross-functional and cross-departmental views. |
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| Entitlements |
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Entitlements allow card program managers to define promotions, create collections of SKU’s and assign specific SKU’s or collection of SKU’s to cards, in addition to dollars and cents.
Cardholders can load and redeem the Entitlements or check the balance or transaction history using the cardholder website or i2c’s proprietary IVR. |
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Entitlements redefine stored value cards, in both closed and open loop programs. |
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Open up tremendous new opportunities for targeted promotions, smart packaging, “piggybacking” new or weaker products on the strength and positive associations of faster moving products and unlimited inter-company cross selling opportunities. |
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Entitlements can also be used very effectively to create product bundles which results in higher spend as a function of smarter packaging. |
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| Rewards Program |
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| The Rewards Program allows definition of various plans and campaigns. Calculation of rewards can be based on the value of a transaction, type of transaction, merchant category code (MCC) or other criteria. Rewards earned can be redeemed as credits, discounts or merchandise at merchant locations or online. |
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Strengthen card holder relationships |
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Improve profit margins |
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Establish a competitive differentiation |
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Increase use of specific products or services |
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Drive incremental sales revenue |
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Promote specific products and support new product launches |
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| Communications Manager |
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Communications Manager enables card program mangers to build, manage and track the results of multiple channel marketing campaigns, using any combination of voice, email, fax, SMS and web.
Reach your audience with an interactive message, or simply notify an existing card holder base of new products or services offered. |
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Set up and manage multi-channel marketing campaigns without ever leaving the program manager |
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Campaign Manager creates a strategic multi-channel marketing initiative to reduce churn and increase ARPC in a proactive and cost-effective manner |
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Send personalized messages to card holders through a variety of advanced marketing channels and an efficient management of messaging frequency. |
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| Client Support |
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i2c understands that dedicated, ongoing support is essential in helping you maximize your ROI.
Client Support Services are available 24/7 via phone, Web site or e-mail so you can count on receiving knowledgeable, real-time support.
Your business cannot be put on hold. |
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Customer service has become the single biggest differentiator in the Prepaid market. |
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Solutions, service quality, and performance are all critical factors to the success of your card program. |
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World class card holder service, proven quality in every customer interaction, from the simplest query about the balance on a card to more complex and sensitive issues, such as transaction errors or lost cards. |
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Cardholders place a high value on receiving timely, accurate and courteous customer service support on all their card-related inquiries. |
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Increased Customer Loyalty |
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Increased Client Satisfaction |
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Increased ROI |
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Increased Card Base |
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Decreased Churn |
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| Modular Training Program (MTP) |
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i2c’s Modular Training Program is a business-process aligned, modular, high value and performance-based that empowers and educates you.
MTP helps you increase product knowledge and leads to increased organizational productivity, efficiencies and most importantly lays the foundation for a successful and profitable relationship. |
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Training sessions use a mix of multimedia to present material, including text, video, diagrams, charts, slide shows, and personal one on one interaction. |
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A comprehensive training and certification program will give you a considerable edge in today’s rapidly growing market. |
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Increased Client Satisfaction |
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Increased ROI |
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Increased Business Control |
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Decreased Costs |
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