Products & Services		Account Advocates Group Although the use of best practices and the latest technology ensure that the solutions and services we provide meet your business objectives, it's the skills, experience and dedication of our Account Advocates that bring real value and opportunity to your company. We have created a unique position within i2c, the Account Advocate (AA). The AA is your representative within i2c and ostensibly “works” for you. Their responsibility is to facilitate your every need and to derive maximum results and performance from within i2c. Our Account Advocates characterize our client centric corporate philosophy, which prides itself on the strength of our client relationships. The strict definition of an Advocate is “One that argues for a cause; a supporter or defender”. We call them advocates as a result of our synergistic relationship with a client; we only succeed if our client does. Therefore, it behooves i2c to make sure our clients are doing well and generating significant revenues. The primary role of our Account Advocates is to develop the client relationship and to maintain an understanding of our clients business in terms of current performance and future strategies. They will assist you in identifying further improvements and value-add opportunities. They also ensure that the client is constantly driving maximum value from i2c’s technology for business benefit and competitive advantage. This activity takes the form of regular communication, review and road-mapping sessions. Our mission is to help you succeed in every facet of your business.   Account Advocates: Educate clients in i2c’s value proposition Engage with relevant client contacts Communicate evolving i2c value proposition to clients effectively Become the client’s primary point of education and information Create demand and opportunity in client’s business through education and proactive discovery work Effectively communicate the i2c product portfolio Engage relevant i2c resources as necessary Engage in ‘Client discovery’ – new information gathering Are your liaison with our technology team Continually review and develop business opportunities Engage and manage the correct resource(s)   Account Advocates: Are obsessed with the satisfaction and delivery to each client Are able to question effectively to gain an understanding of our clients business needs Understand the environment in which our clients operates in and maintain an awareness of all activity within it Understand the application of i2c technology in their portfolio and the business impact it will have Are capable of presenting technology roadmaps which demonstrate how a client can drive maximum value from i2c technology for competitive advantage Demonstrate the necessary communication and interpersonal skills to interact with and present to clients at a high level Are capable of preparing and executing a clear and concise account plan for each client organization Are self managing, highly organized and capable of prioritizing work load based on client requirement and expectation   The relationship between i2c and our clients is of paramount importance. We go above and beyond what is expected to help our clients excel in the stored value market. The Account Advocates Group’s sole mission is to work on behalf of our clients to propel your business into profitability and success. So much so that we like to say that our Advocates “work for you and are paid for, by us!”
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